Frequently Asked Questions
Frequently Asked Questions
π¦ When will my order arrive?
Orders are prepared within 1β2 business days. Delivery usually takes 3β7 business days in Europe and 7β15 business days internationally. Tracking details are sent by email.
π Where do you deliver?
We ship within Europe and selected international countries.
π How can I track my shipment?
You will receive a tracking link via email once your order is dispatched.
π³ Which payment methods do you accept?
We accept secure payment methods including:
β’ Visa
β’ Mastercard
β’ PayPal
β’ Other local payment providers available at checkout
β³ What should I do if my delivery is delayed?
Delays may happen due to customs, holidays, or courier issues. Contact info@douyingy.com with your order number.
π Can I return my order?
Yes. Returns are accepted within 30 days if the item is unused and in original condition.
β What if I receive a damaged or incorrect item?
Email us within 7 days with photos and your order number, and weβll arrange a solution.
π Are your hoodies suitable for everyday wear?
Yes. Our hoodies are designed for comfort, warmth, and daily use. Check product pages for care instructions.
π¬ Need more help?
Email: info@douyingy.com
Phone: +47 47 47 49 51
Business hours: Monday to Friday, 9:00 AM β 5:00 PM (CET)